shutterstock_114501307-1

HELP DESK

Futura Mobility offers customers an outsourced technical help desk to provide immediate access to support professionals without having to build the internal infrastructure and take on overhead costs.

What We Do

Our high retention rate for support professionals assures consistency and expertise throughout your project and our robust support methodology enables us to solve a wide range of problems on the very first call. In addition, Futura leverages a web-based asset management portal to provide a secure, easy to use method of accessing real-time service information on demand, such as technical support calls, repair history and maintenance.

With Futura, your issue is quickly resolved by a team that communicated clearly with you, so you users can be back to work with minimal downtime.

HELP DESK OUTSOURCING

  • Level 1 & 2 services
  • 24x7 support with nights and weekend options available
  • Integration with ticketing systems
  • Customer portals
  • Service-level agreements based on your needs
  • Reporting and analytics
  • US-based services

Focus on Your Business While Supporting Your Users

Learn More