Our rapid response system provides you with immediate access to technical support, so we can quickly troubleshoot a situation virtually anywhere in the world. Our high retention rate for support professionals assures consistency and expertise throughout your project. And our robust support methodology enables us to solve a wide range of problems on the very first call.

With Futura, your issue is quickly resolved by a team that communicates clearly with you, so your users can be back to work with minimal downtime. We have an Automated Call Distribution (ACD) monitoring system to track call volume and to ensure we are staffed according to activity level. Our customers are able to place service requests by e-mail, fax or the web.

In order to identify device issues, detect non-compliance, and respond in a timely manner, Futura offers 24/7 remote monitoring of your mobile technology using a robust software suite that supports all major mobile device platforms.

Our remote monitoring and management software allows you to track mobile device status in real-time as well as provides the ability to leverage status histories for proactive analysis and diagnosis of potential issues. This includes but is not limited to battery life, core temperature, CPU usage, memory performance, as well as executables stored on the device.

With remote mobile user support, our technicians can access your device via a web-based console to perform hard, soft or factory resets, and then communicate with the users via interactive messaging to remedy issues and get the user back to work.

Even under the best operating conditions, accidents happen.  And, in a tough environment like a warehouse or field service, even your rugged devices take a beating every day.  Protect your hardware by putting your assets under a multi-year maintenance contract at time of purchase.

The majority of the industry manufacturers offer pre-paid multi-year “comprehensive” maintenance contracts, including guaranteed 3 day depot repair times, comprehensive coverage for accidental damage, wear and tear, and accessories, plus pay no added costs for return shipping. By placing your equipment onto one of these plans ensures business continuity, worker productivity and protection of your technology investments.

 If you have equipment that is currently not under the 3 year up front plan, we can offer similar maintenance plans so that you lock in your repair costs for the length of the agreement and also maintain guaranteed depot repair times.

Unlike some of our competitors who offer repair services and outsource the work, Futura boasts a state-of-the-art repair facility at our corporate headquarters. With manufacturer-certified staff providing quick turnaround on repair and replacement of your mobile devices, our repair center becomes an important part of our success. We deliver full service maintenance for both in- and out-of-warranty break-fix repairs, and utilize web-based asset management portal to provide you with real-time status updates.

For larger equipment, or companies with greater volumes of devices needing repair, Futura can send our technicians on-site to your facility to perform the work. Our professional onsite repair service is offered at an affordable daily rate, plus the cost of parts. Our technicians will place an asset tag on all equipment and provide a summary of work performed, so you can track repair histories going forward to better measure ROI on hardware purchases.